The Returns Policy is for goods purchased on the website. Unwanted goods may be returned for a refund (shipping costs excluded) provided that:
·you have requested to return your items within 2 days of receipt of goods
·you have returned the goods for a refund within 7 days of receiving the Returns Number.
“Grimaldi Couture” cannot accept the following returns:
·Any item requested for return outside the 2-day timeframe
·Items that have been worn
·Items where the tag has been removed
·Any product deemed by Grimaldi Couture to be non-re-saleable
·Items where the branded packaging has been damaged
Goods are classified as faulty if they are received damaged or have been sent incorrectly. Where possible, we will offer to replace items deemed faulty. Exchange of goods is subject to availability. You will receive a full refund if the item cannot be replaced.
There is no return on Footwear.
A refund will be issued to the original card used for the purchase within 21 working days of receipt of the return. Please note: processing timelines are dependent on your bank. This refund will include the full value of the items returned, including the relevant taxes, but excluding shipping or return courier costs.
Where a discount has been applied to your original order, the amount refunded will be the amount of the item payable less discount excluding shipping costs.
Please note other return costs will be the customer's responsibility except in the case of damaged, faulty or incorrectly supplied goods.
To return any unsuitable item (excluding sale items) you will have to :
Email “Grimaldi Couture” at firstname.lastname@example.org
Important! “Grimaldi Couture” reserves the right to not accept returns sent back before getting the approval through Email.
All returned items will be dispatched to the following address: